Delivery and Returns
Aromas by Red ships within the UK and Isle of Man only.
Wax melts and wax burners are sent via Royal Mail 2nd Class unless a different shipping option is requested.
Large orders are usually sent using Royal Mail 2nd Class Signed For Service, and Wax Burners using the Royal Mail 2nd Class Small Parcel Service.
Reed diffusers will be sent using Royal Mail Tracked service. Due to the nature of this service, reed diffusers will only be posted once a week. If you are purchasing reed diffusers as part of an order, leave a note at checkout letting us know if you are happy for your complete order to be posted together or if you would like the diffusers posted separately.
Please make sure you select the Diffuser option at checkout.
If you are placing a very large order or you wish to use a different delivery service, please contact us before placing your order for a quote.
Proof of postage will be obtained.
All Aromas by Red products are handmade and need curing time. This means they take a little time to make and allow to cure, package and dispatch. We aim to dispatch your order within 3-5 working days. Any delays in your order will be notified as soon as possible.
Delivery should normally take 2-3 working days depending on the time you place your order, however please note that due to COVID19 deliveries may take longer.
If you are waiting for a delivery that hasn't arrived when expected, check Royal Mail Service Updates.
Collections can only be arranged with prior agreement from ourselves. Free Collection can be available to those within local area. If collection is agreed you will be allocated a convenient timeframe to collect. Please note that after three failed collection attempts, your order will be cancelled and your items may go back into available stock. You may not be entitled to any refund in order to cover costs.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
To return an item, you must contact us within 14 days of purchase. Once your request to return has been acknowledge, you then have another 14 days to return the item.
If 14 days have gone by since your request to return and we have not received the item, or if the item is received by us but is not in the original packaging, is not in the same condition that you received it or shows signs of use, then unfortunately we can’t offer you a refund or exchange.
To exercise your Right to Withdraw under Distance Selling Regulations, please see bottom of the page for full information.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If items are received back damaged for reasons not due to our error or is not in it's original condition or packaging, we are entitled to make a charge to cover the cost of this, and in turn this may affect any amount refunded back to you.
If a refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account or statement from your original method of payment again.
If applicable, contact your credit card company, it may take some time before your refund is officially completed.
If applicable, contact your bank, it may take some time before your refund is officially completed.
If you have done all of this and you still have not received your refund yet, please contact us or send an email to firstname.lastname@example.org.
Sale items (if applicable)
Sale items are non-refundable; only regular priced items may be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged and will only replace like for like. In certain situations an item may be exchanged for an alternative at our discretion. If you need to exchange an item, contact us or send an email to email@example.com first. Once an exchange has been agreed in theory, send your item to our registered address. Once it has been received and inspected, we will send you an email to notify you that we have received your item and will notify you of the final decision of the exchange.
Shipping Items back to us
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable however if an item has been returned and approved for a full refund, reasonable return shipping costs will also be refunded.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The Delivery and Payment information was last updated 23rd October 2021.